Sorry, this article is only available in Русский.
FEATURES OF DEVELOPING CRM-SYSTEMS FOR TELECOM OPERATORS
Chirkin Maxim Alexandrovich
Ural State Economic University
assistant, Department of statistics, econometrics and informatics
Ural State Economic University
assistant, Department of statistics, econometrics and informatics
Abstract
The current reality calls for a reorientation of the strategies of the company providing telecommunications services, and the choice customer-oriented course. This article is devoted to consideration of features of development of CRM system for telecommunication company.
Keywords: Call-центр., CRM-система
Article reference:
Features of developing CRM-systems for telecom operators // Economics and innovations management. 2017. № 4 [Electronic journal]. URL: https://ekonomika.snauka.ru/en/2017/04/14686
View this article in Russian
© If you have found a violation of copyrights please notify us immediately by e-mail or feedback form.
Contact author (comments/reviews)
Write comment
You must authorise to write a comment.
Если Вы еще не зарегистрированы на сайте, то Вам необходимо зарегистрироваться: