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FEATURES OF DEVELOPING CRM-SYSTEMS FOR TELECOM OPERATORS
Chirkin Maxim Alexandrovich
Ural State Economic University
assistant, Department of statistics, econometrics and informatics
Ural State Economic University
assistant, Department of statistics, econometrics and informatics
Abstract
The current reality calls for a reorientation of the strategies of the company providing telecommunications services, and the choice customer-oriented course. This article is devoted to consideration of features of development of CRM system for telecommunication company.
Keywords: Call-центр., CRM-система
Article reference:
Features of developing CRM-systems for telecom operators // Economics and innovations management. 2017. № 4 [Electronic journal]. URL: https://ekonomika.snauka.ru/en/2017/04/14686
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