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THE MODEL OF ORGANIZATION WORK WITH CLIENTS OF TRAVEL COMPANY
Kulikova Natalia Nikolaevna1, Nikolaeva Olga Yuryevna2, Gorb Elina Nikolaevna3
1Moscow State University of Information Technologies, Radio Engineerings and Electronic, Department of «Marketing and Commerce», Associated Professor, Candidate of Economics
2Moscow State University of Information Technologies, Radio Engineerings and Electronic, Department of «Marketing and Commerce», Candidate of Economics
3Moscow State University of Information Technologies, Radio Engineerings and Electronic, Department of «Marketing and Commerce», Undergraduate
1Moscow State University of Information Technologies, Radio Engineerings and Electronic, Department of «Marketing and Commerce», Associated Professor, Candidate of Economics
2Moscow State University of Information Technologies, Radio Engineerings and Electronic, Department of «Marketing and Commerce», Candidate of Economics
3Moscow State University of Information Technologies, Radio Engineerings and Electronic, Department of «Marketing and Commerce», Undergraduate
Abstract
In recent time, the activities of sellers of tourism products varies significantly expands and becomes more complicated. The author suggests a model of organization of work with clients in the tourism business, developed on the basis of customer- centric approach and the various forms of sales organization, forms of contact with customers and methods of customer service and sales of tourism products.
Keywords: customer-centric approach, forms of sales organization, organization, tourist business, work with clients
Article reference:
The model of organization work with clients of travel company // Economics and innovations management. 2015. № 10 [Electronic journal]. URL: https://ekonomika.snauka.ru/en/2015/10/9924
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