Fedyushkina Viktoria Vladimirovna1, Serochudinov Evgueniy Sergeevich2
1Tyumen State University of Civil Engineering, student at the Department of Management
2Tyumen State University of Civil Engineering, Ph.D., assistant professor of management

This article reviews the forms of improving customer focus, the example Tyumen company. This study proposes an approach to the development of customer focus of the staff and increased customer focus as a whole.

Keywords: customer orientation, customer-oriented activities, HR-management, HR-менеджмент, loyalty, staff, ways to improve customer focus

Article reference:
Forms improve customer focus of organisation // Economics and innovations management. 2014. № 12 [Electronic journal]. URL:

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