UDC 004.4

FEATURES OF DEVELOPING CRM-SYSTEMS FOR TELECOM OPERATORS

Chirkin Maxim Alexandrovich
Ural State Economic University
assistant, Department of statistics, econometrics and informatics

Abstract
The current reality calls for a reorientation of the strategies of the company providing telecommunications services, and the choice customer-oriented course. This article is devoted to consideration of features of development of CRM system for telecommunication company.

Keywords: Call-центр., CRM-система


Article reference:
Features of developing CRM-systems for telecom operators // Economics and innovations management. 2017. № 4 [Electronic journal]. URL: http://ekonomika.snauka.ru/en/2017/04/14686

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