EVALUATION AND IMPROVEMENT OF CUSTOMER-STAFF

Lange Inna Eduardovna1, Serochudinov Evgueni Sergeevich2
1Tyumen State University of Civil Engineering, student of II course. Occupation: Production Management
2Tyumen State University of Civil Engineering, PhD of Economic Sciences, Assistant Professor

Abstract
Because of the rapid changes in the market competitiveness of the most viable businesses are those that focus on the customer and his needs. A staff organization plays special role in the creation of long-term relationships with customers. That is why the transition from concept marketable orientation (emphasis -quality / uniqueness of the goods or services) to the focus to the customers is particularly relevant to remain competitive.

Keywords: competitiveness, customer orientation, customers, motivation, staff


Article reference:
Evaluation and improvement of customer-staff // Economics and innovations management. 2014. № 12 [Electronic journal]. URL: https://ekonomika.snauka.ru/en/2014/12/6806

View this article in Russian

Sorry, this article is only available in Русский.



All articles of author «Ланге Инна Эдуардовна»


© If you have found a violation of copyrights please notify us immediately by e-mail or feedback form.

Contact author (comments/reviews)

Write comment

You must authorise to write a comment.

Если Вы еще не зарегистрированы на сайте, то Вам необходимо зарегистрироваться: