UDC 339.138

USING THE REFERENCE PROCESS MODEL FOR QUALITY MANAGEMENT OF TELECOMMUNICATION SERVICES

Nazarova Olga Borisovna1, Kolodkina Elena Alexandrovna2
1Magnitogorsk State Technical University, Ph.D., Associate Professor, Department of IS
2Magnitogorsk State Technical University, 2nd year Master degree student

Abstract
This article discusses the introduction of telecommunications companies advanced management techniques, optimization of their business processes in accordance with international standards, which is an important aspect of their activities.

Article reference:
Using the reference process model for quality management of telecommunication services // Economics and innovations management. 2014. № 6 [Electronic journal]. URL: http://ekonomika.snauka.ru/en/2014/06/5261

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